… My name is Joan Curry and I have a problem … Yes indeed, Tracey, I hope you can help me, and this is not the first time I’ve called … No I can’t remember who I spoke to the last time … I think it was in October, round about the … Very well, I’ll tell you what the problem is. You see, I bought a … um, date of birth is 21st of February, nineteen mumble … as I was saying I bought … address? 92 Something Street – and … oh for heaven’s sake, the phone number is 123-456-7808. Where was I? Three months ago I bought this Wunda-Washa-Moppa from you and charged it to my account … no, no, the product is fine, so far anyway … Yes, I do have an account with you … yes, I do have my customer number handy, it’s 9876XY34.
What I want to know is, where has the rest of my payment gone?
Excuse me – as far as I know I have never paid anyone $2.86, especially on-line. I might be a silly old chook, and I might one day slip the decimal point to one side or the other of the figure by accident and pay $17.00 or $1700.00 instead of $170.00. And if I did that I would be deeply embarrassed and fix the error as soon as I could. But never in a million years would I pay $2.86 when I’m trying to pay $170.00.
Yes I’ve checked my bank statement on-line and that confirms what I’ve said. What do you want – a screen-shot? … I have rung the bank. They have not made a mistake, and they are willing to send you a confirmation of payment. Is there any way to talk to a person with enough clout to deal with what is wrong here?